Recordings is a powerful tool used to see how visitors are interacting with your site. When a web page displays a widget, we cannot display the widget itself nor the interactions. Third party services usually provide widgets like chat pop-ups, email collection forms, and surveys.
These widgets are displayed using an HTML element called an iFrame. iFrames are a way of embedding a web page into another web page. Due to browser security restrictions prevent us from tracking clicks on an iframe that hosts a page in another domain. We use indirect methods to track the first click into the frame.