How to Postpone Snapshots with the Delay Timer

When creating a Snapshot, our automated system will navigate to the intended page and will capture a screenshot of the page that you want to track. This screenshot is what will be used in your Snapshot reports to overlay the collected data onto. By default, the screenshot will be captured roughly 20 seconds after the initial page load event. 

However, on occasion, your site may load some content after this point, such as forms, images, etc. In these cases, you will want to use the Delay Timer to postpone the screenshot from being captured until the content of the entire page is loaded. 

Note: This will not delay our capture of visitor clicks and interactions. This merely delays the first time we go out and take a digital image of your website so that it has all the elements you want loaded. 

Using the Delay Timer

1. The Delay Timer can be accessed in the Snapshot editing menu, either when first creating a Snapshot or after by using the gear icon next to every Snapshot.

2. Next, click on the arrow to open the Advanced Options menu

3. Select  Wait and define a number of seconds the system to wait to capture the screenshot of your page

4. Clicking next will finish the Snapshot edits and save your setting. 

Once this is completed, the Snapshot will be created and our automated system will navigate to the intended tracked page and will wait the number of seconds you've defined to capture the screenshot of the page. 

Note: If you are using the Delay Timer on a Snapshot that has already been created, you will need to use the  Refresh Snapshot option in your dashboard to recapture the Snapshot image.

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