Blocking Modals or Pop-ups

Do you use pop-ups on your site?  By default when our system takes that first screenshot it does not omit the pop-up.  Sometimes you want to see the visual analytics on your pop-up, but other times you do not.  If you choose to omit the pop-up, you are only omitting it from your visual reports.  We still track all clicks made on your pop-up under the List Report - Not Visible tab.

Omitting Pop-ups - Two Options

Omit Pop-ups - Step by Step

Here is a recommended process to help you get started.  You will need to be in the Edit Snapshot mode.

1

Click on Show More Settings.

2

Omit pop-ups: This will automatically attempt to detect and remove pop-ups. In most cases, this will work.

3

In the Delay Timer section (right underneath) select Wait __ seconds after the page loads.  Put 60 in the field.

4

Click the Next button in the bottom right-hand corner.  

5

Click Edit Snapshot.

6

Click on the gear symbol and choose to refresh this.  Note: Take up to 2 hours

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Omit Specific Elements - Step by Step

Here is a recommended process to help you get started.  You will need to be in the Edit Snapshot mode.

1

Click on Show More Settings.

2

Omit Specific Elements: Exclude unwanted elements from the Snapshot by entering a CSS selector below. For example, to omit id popup from being in the Snapshot, enter  #popup.

3

In the Delay Timer section (right underneath) select Wait __ seconds after the page loads.  Put 60 in the field.

4

Click the Next button in the bottom right-hand corner.  

5

Click Edit Snapshot.

6

Click on the gear symbol and choose to refresh this.

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