Error: Duplicate Tracking Script Installed

Are you seeing an error message that reads: “Duplicate Tracking Script Installed”?  

Why does this happen?

The most common reason that duplicate tracking scripts are installed on the same page is (1) the use of multiple integrations methods and/or (2) two different accounts tracking the same web page.  Both of these occurrences can happen for a variety of reasons.  But not to worry, we do suppress multiple scripts from running at once.

Should I be concerned?

Because we suppress multiple scripts from running, your Snapshot will still collect data.  Recordings, AB tests, and Edits will still run.  The danger in leaving multiple scripts comes when you have more than one Crazy Egg account tracking the page.  If this is the cause for the duplicate tracking script error, then the data tracking will not be consistent in collection for each account.  For any given visitor visit, sometimes it will track to that same account.  Other times, to the other account.

Solving the Error

Check to ensure you only have the script from your account installed.  You can verify your account script information here.  Remove all other references to Crazy Egg from your source files.  If you have any trouble or would like some assistance, please contact support.  The team would love to help you out.

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