How Clicks Are Tracked on Snapshot Reports

A common question we receive is how clicks are tracked on Snapshot Reports, and whether having all three device types in one Snapshot will create issues with tracking.

The quick answer is that there is no issue with tracking all three devices on a single Snapshot. We map clicks to specific elements regardless of the size of the device so you shouldn't have any differences between desktop, mobile, and tablet.

You can easily toggle between devices on the Confetti Report:

And the Overlay Report:

If you have a low volume of mobile or tablet traffic, then we recommend keeping all three devices on one Snapshot. If you have a high volume of mobile or tablet traffic, then we recommend creating a Snapshot for each device type so that you can check device responsiveness and truly see if there are any UX or UI barriers that your visitors are experiencing. 

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