iFrames and Widgets Not Showing Up
Crazy Egg's User Recordings is a powerful tool used to see how visitors are interacting with your site.
When a web page displays a widget, we cannot display the widget itself nor the interactions. Third party services usually provide widgets like chat pop-ups, email collection forms, and surveys.
These widgets are displayed using an HTML element called an iFrame. iFrames are a way of embedding a web page into another web page. Due to browser security restrictions, we are prevented from loading an iFrame in a Recording that hosts a page in another domain. We use indirect methods to track the first click into the frame.