Tablet and mobile snapshots

Snapshots will track Desktop, Tablet and Mobile visitors using a Desktop screenshot by default. Additional snapshots can be added to track Mobile or Tablet visitors.

Add a Mobile Snapshot
  1. Start by adding a new snapshot from your Crazy Egg dashboard.
  2. Enter the URL for your snapshot.
  3. Select the phone icon for Screenshot Device, this will capture a screenshot of a mobile/phone view. 
  4. Uncheck Desktop and Tablet from Track Traffic From (only keep Phone selected). 
  5. Save the snapshot.

Screen-Shot-2014-11-06-at-2.16.14-PM.png 195.68 KB

Screenshot Device 
This option selects the device type that is used to capture a screenshot; the default is Desktop. The Screenshot Device can only be selected when adding a new snapshot; this option can not be changed once a snapshot has been added.

Track Traffic From 
This option selects the the visitors that should be tracked based on device; the default is visitors from all devices. Only one snapshot can track traffic for a device. This means you can have a maximum of three snapshots, one for each device type.
Support article

Was this article helpful?

Thank you! Your feedback is important to us.

Your feedback is greatly appreciated!

Support helper

Need more help?

Contact Support

Your message has been sent! Send another message.

We're standing by to give you a hand.