Recordings is a powerful tool used to see how visitors are interacting with your site. When a web page displays a widget, we cannot display the widget itself nor the interactions. Third party services usually provide widgets like chat pop-ups, email collection forms, and surveys.
These widgets are displayed using an HTML element called an IFrame. IFrames are a way of embedding a web page into another web page. Due to security reasons, browsers do not allow us to capture or display interactions inside an IFrame.