Recordings is a powerful tool used to see how visitors are interacting with your site. When a web page displays a widget, we cannot display the widget itself nor the interactions. Third party services usually provide widgets like chat pop-ups, email collection forms, and surveys.

These widgets are displayed using an HTML element called an iFrame. iFrames are a way of embedding a web page into another web page. Due to browser security restrictions prevent us from loading an iframe in a Recording that hosts a page in another domain. We use indirect methods to track the first click into the frame. 

Support article

Was this article helpful?

Thank you! Your feedback is important to us.

Your feedback is greatly appreciated!

Support helper

Need more help?

Contact Support

We're standing by to give you a hand.