Snapshots will track clicks to an iFrame on the page, but there are some limitations. All clicks to the interior of the iFrame (elements inside the iFrame) will be placed in the center of the iFrame element. A separate snapshot is needed for the iFrame URL to track interactions inside the iFrame.

  1. Add a new snapshot for the iFrame URL. This is not the page that the iFrame is served, this is the URL for the iFrame itself.
  2. Install the tracking script on the iFrame page.

Browser security restrictions prevent us from tracking clicks on an iFrame that hosts a page in another domain. We use indirect methods to track the first click into the frame, but that's the most we can capture.

Support article

Was this article helpful?

Thank you! Your feedback is important to us.

Your feedback is greatly appreciated!

Support helper

Need more help?

Contact Support

We're standing by to give you a hand.